Terms of service
Change of Mind Returns
At Elenni, it is important to us that you are happy with your new purchase. In the off chance that you are not, we are happy to offer refunds within 14 days of delivery/pickup.
Return Process
- Contact us at [email protected]. to initiate the return process
- Organise the return of your order, at your own expense, back to us at Shop 4, 1 Bryants Road, Loganholme QLD 3129 within 14 days of delivery.
- Upon return to us, we will examine all returns for quality check and begin processing your return if it is in its original packaging and condition.
- If accepted, your refund will be processed within 7 days to your original payment method.
Condition of Change of Mind Returns
- Free cancellation only available within 24 hours of placing an order
- You must contact us and return the product within 14 days of delivery/accepting the good/s.
- 20% restocking fees apply, and cost of original delivery will be deducted from the refund.
- Product/s must be in their original condition and packaging – including original skid, wrapping and pallet.
- Customers are responsible for organising the delivery for returns at their own expense and tracking must be included.
- For fragile items, returns must include delivery insurance.
Exclusions for Change of Mind Returns
- All customised and speciality manufactured products cannot be returned/exchanged.
- Products installed cannot be returned/exchanged.
- Please note deposits are strictly non-refundable.
Exchanges
- Exchanges are only accepted within 14 days delivery/pick-up but 20% restocking fee will still be applicable.
Damaged/Missing Products
In the event that a damaged product/s is delivered to you, please contact us at [email protected] to organise a replacement to be delivered.
- For all damaged or missing products, we must be notified within 24 hours of delivery/acceptance of the good/s and returned back to us within 14 days of delivery/acceptance of the good/s.
- If the claim is accepted, a free replacement or full refund may be processed.
- Installed product cannot be returned/exchanged. Installation will be taken an as acceptance of the good/s.
- For warranty/related queries please read Warranty Policy Below…
- Customers are responsible for disposing of damaged products
Faulty Products
- Warranty matters are managed directly by the product’s supplier. Each brand’s warranty policy differs.
- Please contact us at [email protected], if you require assistance to contact your product’s brand supplier.
Warranty Policy
In the event where a fault in a product is shown due to faulty manufacture, please refer to the individual product information for warranty policies which differ for each respective brand.
To make warranty claims, all products must be purchased from Elenni PTY LTD accompanied by proof of purchase.
If your product qualifies for a warranty claim, please contact us07 3209 9644 or email us at [email protected] with all necessary accompanying documents.
